FAQs

Q

Can we use our own boxes for storage?

A

Yes, as long as they are industry standard. Or you can purchase them from NERR.

Q

How much space is available for us?

A

Our facility is 30,000 square feet for record storage, two more phases are planned for future expansion. Currently we can accommodate 400,000 boxes.

Q

Do you always have to deliver or can we pick up files?

A

We have a separate room for viewing of boxes and/or files that is available. Picking up files yourself is always an option.

Q

How fast can I get access to my documents?

A

We have 1-hour service available for emergency requests. Normal delivery is next day.

Q

How are boxes identified to be our boxes?

A

We use a unique barcoding system. A range of barcodes is assigned to your account and all boxes will have a barcode. Files that are retrieved from boxes will also be given a barcode. This will allow us to put a file back where it came from.

Q

Do you destroy records and can you print out a list of destroyed records?

A

Yes with proper authorization from you, we will destroy your records. We can also give you a print out of what boxes were destroyed and when.

Q

What is the cost of storing?

A

The cost of storing depends on the size and amount of boxes that are being stored.

Q

What do I need to get started?

A

Simply call us at 603-626-6667 and a sales representative will be able to answer any further questions and create a proposal to meet your needs.